Frequently Asked Questions

Delivery & Pick Up 

General Delivery Policy

We require that someone be available to receive all our flower deliveries. We also require a working, local phone number for all deliveries.

Deliveries to businesses: We require a phone number for the recipient as some buildings will not accept perishable deliveries, and we need to call the recipient or representative to come to the lobby to accept the flowers. We cannot take responsibility if the recipient is away from the office or out of town. If the flowers are not accepted for those reasons, you will need to place another order for another time.

Deliveries to residences: If there is no doorman, we will contact the recipient to arrange a 2-hour window of time when someone can be home to receive the flowers. If, after setting up a delivery time, they are not home when the delivery arrives, the sender will be required to pay a return fee as well as a re-delivery fee before we will attempt another delivery.

How will my flowers be delivered?

To treat our work with the utmost of care, all of our arrangements are hand-delivered. We use a reliable courier service that is skilled at delivering our arrangements.

How will the delivery be presented? 

Our arrangements are presented elegantly gift wrapped. The blooms are nestled in tissue, protected with cellophane and tied with our signature black satin ribbon.

How long can my gift message be?

We do not have a limit - however we encourage brevity - let the flowers speak for themselves! 

Can I request a delivery time?

While we cannot guarantee a specific time for delivery we do offer delivery windows. When you place your order you will have the opportunity to choose a delivery window. If you have any particular questions you may always call us at 212-240-9033.

Do you deliver to hospitals and universities?

Yes, we are happy to deliver to hospitals and universities. We do require a room number as well as a phone number for the recipient so that our courier can contact them or their representative directly if necessary.

Can I pick up an arrangement instead of having it delivered?

Yes, of course. We are more than happy to have you visit our studio and pick up your order. Simply choose Pick Up in the delivery portion of the checkout process. 

What are your hours? 

We are open 9-5 Monday through Friday and 10am - 4pm on Saturdays (except for July and August when we are closed on Saturdays) 

How do I get to your studio?

We are located at 26 Grand Street between 6th Avenue and Thompson Street. Please visit us.

Delivery Locations and Pricing:

In Store Pick Up - No Charge

Return & Refund Policy 

As flowers are perishable goods, all sales are non-refundable. However, we take great pride in the integrity and quality of our work at Elan Flowers, and would like for you to enjoy our beautiful arrangements as much as we do. If for any reason you are not completely satisfied with the arrangement you have received, please contact us within 24 hours so we might have the opportunity to resolve the issue.

Special Requests 

I love the arrangements on your site, but I am looking for something a little different--do you create custom arrangements?

We are always happy to accommodate special requests. Our bespoke services communicate to the personal taste and vision of each of our clients. Please bear in mind that if you are requesting special flowers we will need at least 24 hours to order them.

Call us at 212.240.9033 to discuss.

Do you ever host events in your studio?

We have hosted events in our studio. We are happy to discuss your needs and ideas. Please call us at 212-240-9033 or email us at studio@elanflowers.com  

Do you teach classes?

We currently do not have any classes or workshops on the calendar. However, we are delighted to book private workshops for small groups. Please call us at 212-240-9033 or email us at studio@elanflowers.com to enquire.

Do you do large-scale events?

Yes, we do events of all sizes.  

Do you do Bar/Bat Mitzvahs?

Yes we do. We have created beautiful flowers for every life occasion and celebration. Please call us at 212-240-9033 or email us at studio@elanflowers.com to enquire. 

Do you have any special promotions?

No, we do not have any special promotions. 

Do you have wedding packages?

We do not have pre set wedding packages. We see each event as unique and work with the couple to design each detail to match their unique taste, style and budget. To enquire, visit our wedding page. 

How do I reach out to you with questions about partnership opportunities?

Please call us at 212-240-9033 or email us at studio@elanflowers.com to enquire about partnership ideas. We would love to hear from you!

Plant Care

To ensure your Élan arrangement stays looking its very best for as long as possible, please add fresh water on a daily basis. Direct sunlight is not recommended, and cooler room temperatures--65 to 72 degrees Fahrenheit--are ideal. Avoid placing your arrangement near heating or cooling vents, in drafty areas, or near any appliances that give off heat. For orchid plants, we recommend placing three ice cubes at the base of the plant--avoiding direct contact with the leaves--once weekly. If the area in which the plant has been placed is rather dry, this can be done twice weekly. Yellowing leaves are usually not a cause for alarm; the life cycle of an orchid dictates that occasionally a leaf or two will be lost to make room for a new one. Mushy roots are indicative of over-watering. Orchid plants bloom up to three weeks after purchase. Blooms will wilt and fall off after the plant is done blooming. The flower stem will turn brown. During this phase, the orchid is simply resting, and with continuous care will be ready to bloom once more in approximately a year's time.

Subscriptions

When will my flowers be delivered?

Your subscription flowers will arrive every Wednesday afternoon. If you have a special request for delivery please call us at 212-240-9033.

How will my flowers arrive?

Your hand selected flowers will arrive in a wrapped bundle ready to be placed into a vase.

How do I arrange and care for my flowers?

Your flowers will always be accompanied by a care card with instructions for giving them a fresh cut before adding to water as well as tips to help them stay fresh for as long as possible. The arranging is the fun part - simply place in the vase that you received with your initial order or get creative with different containers.